Support Team

MComms have assembled an experienced national support team that are committed to knowing our customers needs and meeting their ICT expectations with a swift and accurate response. Our support team aim to provide each customer with a personalised, continuous experience that enables the allocation of business assets to focus on key roles and leave the running around to us.

At Moraitis Communications we think IT infrastructure is critical to keeping your business running. Any downtime can be expensive and cause ripple effect throughout your business. Moraitis Communications offers integrated maintenance and technical support for multivendor hardware and
software solutions.

Operating Hours
MComms trading hours are from Monday to Friday.

  • Monday 8:30am – 5:00pm
  • Tuesday 8:30am – 5:00pm
  • Wednesday 8:30am – 5:00pm
  • Thursday 8:30am – 5:00pm
  • Friday 8:30am – 5:00pm

We also provide after hours care solutions when required.

Call Us
Please don’t hesitate to contact our support team on 1300 MCOMMS (626 667). Any afterhours queries please contact the support team leader.

Email
Any time you may have any support issues please don’t hesitate to contact our National Support Team we are available at support@mcomms.net.au

How will your business benefit:

  • Advance overall system performance and consistency
  • Enjoy minimal business disturbance with definite response times for all support requests without you picking up the telephone and calling Telstra and waiting for hours.
  • A simple and highly responsible service with a single supplier to manage your business accounts, enabling an increase in productivity to your staff, which helps increase your businesses efficiency.

Our national Support Team have access to sophisticated remote access tools, which are highly effective, virtually supported services to help you and your staff resolve any issues or to answer any questions, without leaving the office

  • Fast and effective resolution of our Telstra related issues and questions
  • End to end support call resolution within agreed timeframes
  • Access to support staff during standard business hours
  • Logging of Telstra requests with confirmation email sent after request completed
  • Response to support calls and email requests within agreed timeframes
  • Escalation procedures for timely effective resolution in emergences and difficulties on Telstra services.
  • Account Management